Terms of Service

OpsAgent provides a managed service: we configure, operate, monitor, and improve an AI operating layer on your behalf. This is a service engagement, not a licence to self-serve software.

The scope of your engagement, the workflows we automate, and the systems we connect to are defined during the ops assessment and confirmed in writing before setup begins.

Subscriptions are billed monthly in advance in Canadian dollars. Prices are exclusive of applicable taxes, which are added at checkout or on invoice.

Setup work is quoted separately after the ops assessment and invoiced once. Setup fees are non-refundable once configuration work has begun.

Payment is processed by Stripe. We do not store your full card details.

The Founding Pilot plan runs for an initial term of 90 days. Other plans are month to month unless agreed otherwise in writing.

After the initial term, you may cancel with 30 days written notice to marc@opsagent.ca. Service continues through the end of the notice period and no further charges are made.

We may suspend or terminate service for non-payment, misuse, or unlawful use, and will give notice and a reasonable chance to cure where practical.

You keep ownership of all data, documents, and communications you make available to us. You grant us the access needed to operate the service on your behalf.

You are responsible for ensuring you have the right to grant us access to any third-party systems and for the accuracy of the information you provide.

On termination you may request an export of your workspace data. We will provide it within 30 days and then delete or anonymise your data in line with our privacy policy.

OpsAgent drafts and prepares work; a human approves outbound communications and consequential actions unless you explicitly instruct otherwise in writing.

The service supports operational and administrative work. It does not provide legal, accounting, tax, engineering, or other professional advice, and it does not replace professional judgment.

AI systems can make mistakes. You remain responsible for reviewing output before relying on it for business decisions.

We work to keep the service running and monitored, but we do not warrant uninterrupted or error-free operation. Third-party systems we connect to may change or fail outside our control.

Except where prohibited by law, the service is provided without implied warranties of merchantability or fitness for a particular purpose.

To the fullest extent permitted by law, our aggregate liability arising out of the service is limited to the fees you paid in the three months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunity.

Nothing in these terms limits liability that cannot be limited under applicable law.

Each party will protect the other party’s confidential information with at least reasonable care and use it only to perform or receive the service.

We will not use your business data to train publicly available AI models.

We may update these terms. Material changes are communicated by email at least 30 days before they take effect, and continued use after that constitutes acceptance.

These terms are governed by the laws of the Province of Quebec, Canada, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.